FREQUENTLY ASKED QUESTIONS
Have questions? We’ve got answers! Below are the most common questions we get about rentals, delivery, setup, and service areas. If you don’t see what you’re looking for, just reach out — we’re always happy to help make your event planning stress-free.
Elevation Inflatables proudly serves Jacksonville, NC, and surrounding areas including Hubert, Swansboro, Sneads Ferry, and nearby communities. If you’re unsure whether we deliver to your location, feel free to contact us for confirmation.
Our standard bounce house and water slide rentals in Jacksonville, NC include up to 8 hours of fun, giving you plenty of time to enjoy your event. We also offer a convenient overnight rental option if you’d like to keep the inflatable longer. Just let us know during booking and we’ll handle the details!
Our cancellation policy is simple and straightforward. If you cancel your reservation more than 7 days before your event, you will receive a full refund. Cancellations made within 7 days of your event date will result in the loss of your deposit.
If inclement weather is forecasted, you may cancel by 8:00 AM on the day of your event and receive a rain check to use toward a future bounce house or water slide rental.
Please note that once equipment has been delivered and set up, no refunds will be issued, regardless of use.
For complete details, please review our Rental Agreement.
For residential rentals, reserving your bounce house or water slide is simple and affordable with just a $50 deposit. We accept cash and all major debit and credit cards to make the booking process quick and convenient.
For larger events involving multiple units or special accommodations, we recommend contacting us directly. These events may have different terms, and our team will work with you to ensure everything is coordinated smoothly.
No matter the size of your event, our goal is to provide a stress-free and hassle-free booking experience from start to finish.
Absolutely. Safety and cleanliness are top priorities at Elevation Inflatables. Every unit is thoroughly cleaned and sanitized after each rental and regularly inspected to ensure everything is in excellent condition.
During setup, our team reviews important safety guidelines to help ensure proper use so you can enjoy your event with confidence.
We recommend booking as early as possible, especially during peak seasons like summer, weekends, and holidays such as the 4th of July. Last-minute availability is never guaranteed, but you’re welcome to contact us to check.
Our inflatables are great for a wide variety of events, including:
Birthday parties
School and church events
Corporate functions
Festivals and fundraisers
Family gatherings and reunions
To safely set up an inflatable, we require:
A reasonably level area (grass or hard surface)
Space free of sharp objects or debris
A standard electrical outlet within 50 feet
For water units: access to a water source and hose connection (25-foot hose provided)
If you’re unsure about your setup space, just let us know — we’re happy to help.
We can set up on grass, concrete, or asphalt. When installing on hard surfaces, we use appropriate anchoring methods to ensure safety and stability. Please let us know your surface type when booking.
Setup and takedown are included in your rental price.
Delivery is not included and is charged separately at $3 per mile (one way) based on distance from our location. This helps keep rental prices fair while covering transportation costs.
Yes. Elevation Inflatables is fully insured, providing peace of mind for birthdays, school events, church functions, and community gatherings.
For safety reasons, inflatables cannot be operated during high winds or lightning. If unsafe conditions occur, we may pause use, deflate, or remove the inflatable. In these cases, we will work with you to reschedule or issue a rain check, based on availability.
The majority of our inflatables have age and weight limit guidelines clearly posted near the entrance of each unit. These limits follow manufacturer safety standards and indicate the recommended number of participants for safe use. Our team will review proper use during setup and help you choose the best inflatable for your group.
Accordion Cont
For everyone’s safety, please follow these rules:
No shoes, glasses, or sharp objects
No food, drinks, gum, or candy inside the unit
No flipping, wrestling, or rough play
One rider at a time on slides unless designed for multiple users
Always slide feet-first
Adult supervision is required at all times
Follow all instructions provided during setup
ent
Yes, generators are available for rent if a power source is not accessible. Please let us know when booking so we can ensure the proper equipment is provided.
Accordion
We offer an optional Damage Waiver for added peace of mind. The Damage Waiver is 10% of the cost of the inflatable or equipment and helps cover accidental damage that may occur during normal use.
Customers will have the option to review the Damage Waiver details and add it during the booking process.
Your satisfaction is at the heart of everything we do at Elevation Inflatables. We’ve built our business on reliability, professionalism, and delivering exactly what we promise. That commitment is what sets us apart from other party rental companies — and why so many of our customers choose us again and again. When you book with us, you can relax knowing we’ll handle the delivery and setup, so you can focus on enjoying your event.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.